Our linen is made from 100% pure European flax and is Oeko-Tex certified.

We recommend washing your linen in cold water on a gentle cycle and hanging it to dry. If you choose to iron your garment, we recommend doing so inside out on a medium-high setting. 

We are currently in the process of introducing some pre-washed linens. The benefits of these being little to no shrinkage when washed. They also offer an elevated and structured feel to them. If you would like to try our pre-washed range choose from our black, white, buttercream and Spring colourways.

Our clothes are designed in Kelowna, B.C. Our team of sewers are located in Kelowna and Vancouver, B.C. 

It typically takes five to six weeks from the time you place your order until your item is ready to ship. 

It typically takes up to 7 business days to process items before shipping.

Yes, we readily ship to the U.S. and can also ship worldwide. Shipping rates are based on carrier rates to your destination. 

Yes, we have partnered with Chickpeace Zero in Kelowna. Once notified your local pick-up is ready please visit Chickpeace during their opening hours.

We will happily accept returns of Made-to-Order and Ready-to-Wear items in original condition (not worn, washed or damaged) mailed back within 14 days of receiving your garment for Peplum credit with a 15% restocking fee.

To start the return process please click here to notify us of your RETURN REQUEST

Once your return is received and approved we will send you a Peplum Co online credit for the amount of your return minus the restocking fee. 

New replacement items from Made-to-Order will typically take 4 to 6 weeks til they are ready to ship. Ready-to-Wear items will ship within 7 business days, however is dependant on stock available at the time. 

Exchanges

The fastest way to process your exchange is once your return is accepted by us, make a separate purchase for your new item online with your Peplum Co Credit. 

Shipping

Please see below for our return shipping address. If you are shipping from overseas (and you remember ;) please note this as a gift so we don't pay duty upon receiving it! 

Jacqui Baker

2455 Ethel St, Kelowna, BC V1Y 3A4, Canada

Exceptions / non-returnable items

Customized and sample sale items are considered final sale and cannot be returned or exchanged.  
We also cannot accept returns on gift cards.

Credit 

If more than 2 business days have passed since we’ve approved your return, and you haven't seen your Peplum Co Credit emailed to you please contact us at hello@peplumco.com.

We offer the following customizations on each of the product pages in Made-to-Order:

• add or remove pockets, including hidden and patch pockets
• lengthen or shorten the inseam
• lengthen or shorten the sleeve length 
• lengthen or shorten (up to 5” total) the garment length 
• add waist loops and ties to a garment. Belts charged at $20

Yes, customizations are charged at a flat rate of $10 per piece. We would only charge extra if the alteration required substantially more material.

Yes, beginning in late Spring 2024, we will have a limited selection of our ‘everyday’ Peplum styles at select boutiques in the Kelowna area. Please contact us for further details.